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EU/US Shipping

Unfortunately, we are not currently shipping to US or any countries within the EU.

I am looking into both of these, and have my fingers crossed that we'll be shipping to you all again very soon!

When will my order ship?

Current processing times for all orders can be found the banner along the top of our home page.

How long will shipping take?

Approximate delivery times according to the Royal Mail website for UK orders are:

2nd Class delivery aim: 2-3 working days

Tracked48 delivery aim: within 2 days

Worldwide delivery aim: 6-7 working days

Please note that "working days" do not include weekends or holidays. These times do NOT include our processing times. These are approx. from the date your dispatch email is sent.

What should I do if I think my order is lost?

Unfortunately, if your order has been sent with standard shipping (without tracking), and you believe it to be lost, there is limited things we can do to recover the missing item. We will of course do everything in our power to solve the issue! If your item has not arrived to you after the following time, please get in touch:

UK orders: please contact me if your order has not arrived 2 weeks after the expected delivery date. (this is the processing times + estimated delivery times + the additional 2 weeks).

IMPORTANT: We are unable to make a lost items claim with Royal Mail until the weeks stated above and so there would be nothing we could do until then. You can get in touch before these dates if you would like to, however we cannot claim your items as lost until the above times have passed, so it will unfortunately be a case of waiting it out.

Is there a tracking number for my order?

Tracking your order is an optional add-on you can choose at checkout. If you choose standard shipping your order will not come with any tracking information, and once the order has been taken to the post office there is no way of finding out where your order is.

If you choose a tracking option, your tracking number will be sent to you when you receive the dispatch notification.

Do you accept cancellations, returns or exchanges on my order?

We will accept cancellations of any orders placed, so long as it is within 24 hours, has not already been labelled ready to be shipped out, and is NOT a personalised order.

Once these 24 hours have passed, the order cannot be cancelled.

Once we begin creating your items, we can no longer accept cancellations.

We do not accept returns or exchanges on our items. If you have any issues with your items of any kind please contact me.

How often are new items released?

Every Friday!

Can I combine multiple orders?

If you have placed multiple orders and would like to see if combining them together is an option, please get in touch with us with your name and both order numbers as soon as you can as there is always a chance that your order has already been packaged and shipping has been paid for.

For protection purposes, we will not combine multiple orders without a written request from yourself. If you do decide you would like to combine orders, we will refund any excess shipping costs as we fulfill your orders.

What is included in the Sticker Club?

Each month you'll receive 7x decorative sticker sheets in various designs/styles, fitting a new theme each month, packaged in matching wrapping paper! 

When do Sticker Clubs ship?

Just like our usual orders, subscription shipping times are 1 to 2 weeks (excluding weekends & bank holidays) from when payment has been made. We always aim to ship every order as soon as possible!

When will I be charged for Sticker Clubs?

You will be charged as you sign up, & all future payments will be taken on the 1st of the month. All recurring subscriptions will be shipped within the first week of the month.

Sticker Club minimum term

We have a minimum term of 3 months you’ll need to stay subscribed for, after which you can cancel at any time.